HARKINA Return and Refund Policy

Last updated: 9 October 2026

Thank you for shopping with HARKINA. We are a New Zealand-based online retailer offering thoughtfully selected products for babies, toddlers and parents.

We want you to shop with confidence. Please read our return and refund policy to understand how we handle order issues, cancellations, returns and refunds.

1. Contacting Us

If you experience an issue with your order, please contact us at:

Email: harkina.support@gmail.com

Please include your order number, a description of the issue and any relevant photographs or videos.

We will review your request and explain the next steps.

2. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, incorrect or missing parts, contact us as soon as reasonably possible.

Where relevant, we may ask for photographs or videos showing the issue, including the product and packaging.

We will investigate the matter and provide an appropriate remedy, which may include a repair, replacement or refund, in accordance with applicable consumer protection laws.

Your statutory consumer rights are not limited by any supplier’s refund or replacement rules.

3. Change-of-Mind Returns

HARKINA does not generally offer returns or refunds simply because a customer changes their mind, orders the wrong item or no longer wants a product, except where required by applicable law.

If you wish to request a change-of-mind return, please contact us before sending anything back.

We will review requests individually and advise whether a return can be accepted.

Do not send products to our suppliers or any address without receiving instructions from HARKINA.

4. Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible.

We will attempt to accommodate your request before the order enters processing or dispatch.

Once an order has been processed or shipped, cancellation or modification may not be possible.

This does not affect any cancellation, withdrawal or refund rights provided by applicable law.

5. Missing or Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will investigate the shipment with our fulfilment and delivery partners.

If your order is lost, significantly delayed or not delivered, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

A tracking status showing an item as delivered does not automatically remove your rights if the order was not actually received.

6. Returns and Return Shipping

Please contact HARKINA before returning any product.

Depending on the circumstances, we may arrange a return, provide a replacement or issue a refund without requiring the product to be returned.

If a return is necessary, we will provide the relevant instructions and return address.

For products that do not meet applicable consumer guarantees, we will meet our legal obligations regarding reasonable return costs.

For any voluntarily accepted change-of-mind return, we will explain any applicable return shipping costs before you proceed.

7. Refund Processing

Once a refund has been approved, HARKINA will arrange for it to be issued to your original payment method where possible.

The time required for the refund to appear may vary depending on your payment provider or financial institution.

We will inform you if any additional action is required.

8. International Orders

HARKINA may sell to customers in different countries, subject to product availability and shipping restrictions.

Consumer protection and return rights may vary depending on the customer’s location.

For eligible customers in the European Union, statutory withdrawal rights may include a 14-day cancellation period for qualifying distance purchases, subject to applicable exceptions and legal requirements.

Customers wishing to exercise a statutory withdrawal right should contact HARKINA within the applicable period. We will provide instructions and comply with the relevant legal requirements, including applicable refund and return-cost obligations.

Nothing in this policy removes or restricts rights that cannot legally be excluded.

9. New Zealand Consumer Rights

HARKINA respects customers’ rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer protection legislation.

Where goods fail to meet applicable consumer guarantees, customers may be entitled to remedies such as repair, replacement or refund, depending on the circumstances.

Nothing in this policy excludes, restricts or limits rights or remedies that cannot lawfully be excluded.

10. Questions and Support

We understand how important reliable products are for families.

If something goes wrong with your order, please contact us so we can help resolve the issue.

HARKINA Customer Support

Email: harkina.support@gmail.com

We appreciate your trust in HARKINA.