Shipping policy

HARKINA Shipping Policy

Last updated: 9 October 2026

Thank you for shopping with HARKINA. We are a New Zealand-based online retailer offering thoughtfully selected products for babies, toddlers and parents.

Please review our shipping policy before placing an order.

1. Shipping Destinations

HARKINA offers international shipping to supported destinations worldwide.

Shipping availability varies depending on the product, destination country, fulfilment partner and applicable restrictions.

If we are unable to fulfil your order, we will contact you and arrange a refund for the unavailable items.

2. Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, processing may take up to 5 business days or longer if unexpected stock shortages or supplier delays occur.

Processing time is separate from shipping time.

3. Estimated Shipping Times

Shipping times vary depending on the product, destination country and delivery service.

For selected destinations, our fulfilment partner currently reports average shipping times of approximately 8–10 days after dispatch. This is a reference only and does not apply to every product or country.

All delivery estimates are approximate and are not guaranteed. Actual delivery times may be affected by customs clearance, supplier availability, carrier delays and public holidays.

If your order is delayed or does not arrive within the agreed or legally required timeframe, please contact HARKINA so we can assist and provide any remedy required by applicable consumer law.

4. Shipping Costs

Applicable shipping charges will be displayed at checkout before payment.

Shipping fees may vary depending on your destination, product and available shipping service.

5. International Customs and Import Charges

International orders may be subject to import duties, customs fees and local taxes.

Where such charges are not included in the purchase price, customers may be responsible for paying them, subject to applicable laws and any disclosures made during checkout.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered processing or has been dispatched, changes or cancellations may not be possible.

This does not limit your rights under applicable consumer protection laws.

7. Tracking and Multiple Packages

Tracking information will be provided where available after dispatch.

Orders containing multiple products may arrive separately because items can be shipped from different fulfilment locations.

8. Incorrect Delivery Addresses

Customers should ensure their delivery information is accurate and complete.

Please contact us immediately if you notice an error. We will attempt to assist, but changes may not be possible once processing or dispatch has begun.

Additional shipping charges resulting from customer-provided address errors may apply where legally permitted.

9. Delayed, Lost or Damaged Orders

If your order is significantly delayed, lost, damaged or incorrectly delivered, please contact HARKINA through our Contact Us page.

We will investigate the issue with our fulfilment and delivery partners and provide an appropriate remedy in accordance with applicable law.

Customers are not required to contact our suppliers directly.

10. Consumer Rights

Nothing in this policy excludes, restricts or limits any rights or remedies that cannot legally be excluded, including applicable rights under the New Zealand Consumer Guarantees Act 1993 and other relevant consumer protection laws.

11. Contact Us

For shipping enquiries, please contact HARKINA through the Contact Us page on our website.

Please include your order number and relevant details so we can assist you.